RETURN POLICY & FAQ

At The Lift, we believe it’s of the utmost importance to exceed our guests expectations. Our commitment is to create a great cannabis buying experience. With that in mind, our returns and exchanges will be handled on a case by case basis with our main priority being your highest satisfaction. We have outlined a list of general rules/ guidelines below that apply in most circumstances. We will do our best to take care of and do good by our guests and our community

Have a defective product? 
We will gladly exchange it with the following limited restrictions:
Defective products will be exchanged for a replacement of the same products ( excise tax is NOT owed to us)
If the defective item is not available, and a replacement cannot be given, a store credit will be applied to your store account.
Store credits from the defective items cannot be used to pay for the state-mandated excise tax or sales tax on any replacement items. We are required to collect payment for the excise tax on the new product received.

Simply have a product that didn’t work for you? No worries, we’ll exchange it with the following limited restrictions:
Products can be exchanged for store credit only which will be applied on your store account, not for cashback.
Store credit cannot be used to pay for cannabis excise tax or sales tax, on any new products received even if it’s of the same value.
 
Can I get a cash refund for a defective product?
All products must be exchanged or applied towards store credit. Will do not offer cashback.

How long do I have to return or exchange a defective product?
We encourage a 14-day return & exchange policy.

Can I handle exchanges online?
We’re all about connection & people so all exchanged must happen in person with the original receipt.